Frequently Asked Questions
Here are our most frequently asked questions from customers, we hope this will help resolve any issues you might have. If you have any more questions please email us at sales@osscobolt.com.
1. What types of products does Ossco Distribution offer?
We supply a wide range of products from hardware including fasteners (standard, metric, MS/NAS, hard-to-find), hardware, abrasives, bearings and bushings, and defense/industrial components to Industrial supplies.
2. Can you source custom or specialty parts we can’t find off-the-shelf?
Yes — if you have a part you cannot locate, we offer specialty sourcing. We can procure or manufacture items tailored to your prints, specifications or custom requirements.
3. What industries do you serve?
We serve a wide spectrum of industries including manufacturing, construction, aerospace/defense, industrial maintenance, and commercial applications. We specialize in industrial hardware and fasteners suited for demanding environments.
4. What is your location and how can I contact you?
We are located at 1351 Elmwood Avenue, Cranston, Rhode Island 02910. You can reach us by phone at (401) 461-6900.
5. Are your operations aligned with any quality management systems?
Yes — Ossco Distribution follows a quality management system aligned with ISO 9001 standards, ensuring consistent processes, traceability, and a focus on customer satisfaction.
6. Do you handle brand-name or partner products?
Yes — we are proud to distribute products from top manufacturers in the fastener and industrial hardware space, as well as brands like Nord‑Lock, Tenryu, and others.
7. How quickly can you fulfill an order?
Our goal is to provide timely production speed and cost-effective pricing. Because we maintain a broad inventory and specialize in rapid sourcing, we strive for fast turnaround times for standard and hard-to-find items.
8. What if I don’t know the exact specification of the part I need?
No problem — our team of fastener experts can help review your design, material requirements, loading conditions, and environment to recommend the correct hardware solution. Our expertise goes beyond supplying materials to understanding how parts work in structural systems.
9. Do you ship nationwide or only locally?
We supply customers across the U.S. Our focus is on providing industrial hardware to many industries nationwide — not just locally in Rhode Island.
10. How do I get a quote or place an order?
Simply contact us via phone at (401) 461-6900 or send us your specifications and requirements to sales@osscobolt.com. Provide as much detail as possible (part number, size, material, quantity, any special finish or tolerance) so we can respond quickly with availability and pricing.
11. What types of industrial hardware and fasteners do you carry?
We supply a wide range of products from hardware including fasteners (standard, metric, MS/NAS, hard-to-find), hardware, abrasives, bearings and bushings, and defense/industrial components to Industrial supplies.